TERMS AND CONDITIONS

1. INTRODUCTION

1.1 These terms and conditions shall govern your use of our website.

1.2 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.3 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

2. ABOUT OASIS

Oasis is a brand of Comilla Online, a Nationwide Internet Service Provider having a license from the Bangladesh Telecommunications Regulatory Commission (BTRC). This organization is an integral part of its associated group.

We offer broadband internet and private data communication solutions over fiber optic, wireless, and satellite technology throughout the country. With its state-of-the-art redundant backbone infrastructure, Oasis assures maximum uptime while providing ultimate client satisfaction no matter how small a client may be. The Network Operation Center (NOC) is staffed 24/7 to respond and fix any issues related to connectivity.

3. OUR SERVICES

Oasis (a brand of Comilla Online) is an official licensee of the Bangladesh Telecom Regulatory Commission (BTRC) to provide Nationwide Internet Services (NWISP), Data Communication Services, IPTV, Video on Demand (VoD), IP Telephony Services (IPTSP), IT Enabled & Managed Services, Software Development & Fleet Management Services, and Business Process Outsourcing (BPO).

4. OWNERSHIP; CONTENT; LICENSE

The Site, and each of its components, is the copyrighted property of Oasis (a brand of Comilla Online). None of the content or data found on the Site may be reproduced, republished, distributed, sold, transferred, or modified without the express written permission of the Company. In addition, the trademarks, logos, slogans, trade names, and service marks displayed on this website (collectively, the “Trademarks”) are registered or common law trademarks of the Company. Nothing contained on the Site should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any of the Trademarks without the written permission of the Company or such other party that may own the Trademark. All text, graphics, button icons, images, audio clips, and software displayed on the Site (collectively, "Content"), belongs exclusively to the Company. The collection, arrangement, and assembly of all content on the Site (the "Compilation") belong exclusively to the Company. All software used on this Site (the "Software") is the property of the Company or its Software suppliers.

5. AGREEMENT

By using any or all Services of Oasis (a brand of Comilla Online), you agree to the following terms, any Government or community guidelines, and supplemental terms provided to you for the Services that you use.

This document is a live document. The provisions of the Terms to use Oasis Services are subject to change from time to time as deemed necessary under any Changed Situation or due to compliance with the Regulatory Authority or the Government or for the greater interests of our Clients. Any such change(s) will be duly published and notified through this Website.

Please read the Terms carefully because they form your entire agreement with us.

6. GENERAL TERMS OF CONDITIONS FOR OASIS SERVICES

A. Notwithstanding anything contained in this document, any information brochure, notification, or any other matter published by Oasis (a brand of Comilla Online) regarding its Services, Service Price, Billing Policy, or Credit Policy shall also be treated as terms and conditions of this document, and both Oasis and the subscriber shall be bound by the same.

B. Though Oasis shall strive to offer the best service quality, the quality, reliability, and availability of service cannot be guaranteed as they are dependent on various technical, physical, topographical, atmospheric, environmental, regulatory, legal, and other such factors. Oasis shall not be liable or responsible for any defect or deficiency caused due to unavoidable factors beyond its reasonable control. In addition, Oasis is entitled to, without any liability, refuse, limit, suspend, disable, delete, vary, and/or interrupt service or any part thereof, for one or more Subscribers, at any time, in its sole discretion, without notice and without assigning any reason.

C. Oasis does not commit to making services available in any specific area in Bangladesh within certain dates, even though it will strive to provide large coverage as early as possible.

D. Oasis shall have the right to ask for documents and examine the same to verify the subscriber's identification. In the case of a company being the subscriber, a "Letter of Authorization" shall be required, authorizing a person to sign any statutory agreement on behalf of that company, and the subscriber is obliged to provide the same when asked for by Oasis.

E. Oasis shall have the right to temporarily suspend services in whole or in parts of its network for repair, maintenance, or circumstances during situations beyond its control.

F. Oasis does not take responsibility for possible disturbances or congestion in other networks encountered while using its Services.

G. Oasis shall have the exclusive right and jurisdiction to determine the title and ownership of a Service rendered after perusing the necessary documents relating to that Service and shall have the right to suspend the Service in question while determining the same. If any dispute arises regarding ownership/title between two or more subscribers or claimants, the decision of Oasis in this regard shall be final and conclusive.

H. Oasis shall have the right to scrutinize or procure any document(s) possessed by potential or existing subscribers which may be required.

I. Oasis shall have no liability to the Subscriber for any loss, damage, costs, expenses, or other claims for compensation arising from any materials, equipment, or instruments supplied by the subscriber which are incomplete, incorrect, inaccurate, illegible, out of sequence, in the wrong form, or arising from their late arrival, non-arrival, or any other fault of the Subscriber.

J. Oasis shall have the right to amend, alter, change, add, or substitute the provisions of this agreement, the tariff, the Service Charge (including all call charges), and the charge of other services, provided the changes are published two weeks prior in any two national dailies.

K. The subscriber cannot use the service(s) for any unlawful or abusive purposes, or for sending obscene, indecent, threatening, harassing, unsolicited messages, or messages adversely affecting/infringing upon national, social, or economic interest, nor create any damage or risk to Oasis, its network, and/or other subscribers. Under such circumstances, Oasis shall have the right to discontinue the service.

L. Any Client Premise Equipment (CPE), IP phone sets/ terminals/ related devices, and the corresponding account in the system are the sole responsibility of the subscriber. Oasis is not liable for usage, including use/misuse/fraud/forgery perpetrated by anyone, including but not limited to the subscriber or any third party, and not liable for any act or omission of any dealer or third party.

M. Oasis shall have the right to provide any information of the subscriber to law enforcement agencies, as and when required, as per the prevailing law, rules, and regulations.

N. Oasis shall have the right to suspend, disable, delete, or disconnect permanently or temporarily the provision of services to the subscriber when he/she reaches a different stage within the life cycle of a subscriber's account.

O. Supplementary/Value Added and other services may be offered per the terms of the licenses. The services will be charged as per the tariff determined from time to time, including variation(s) thereof, if any. These services might be device dependent.

P. Oasis shall have the right to disconnect, suspend, or bar services for giving false information on the subscription form and/or for changes in the given information not informed to the company.

Q. Oasis will provide the service by the date agreed with the Subscriber. Where a site survey is required, the date will be agreed upon following a survey of the premises. Provision of the service is at all times subject to the availability of appropriate facilities, and the company reserves the right to decide on the method by which the service will be provided.

R. The Subscriber must report a fault with the service by contacting 24/7 customer support via email (support@comillaonline.com) or by calling the designated support number. If the Subscriber reports a fault in the service, Oasis will use reasonable endeavors to respond in accordance with the level of repair/support service which applies to that particular product or service.

7. DISCLOSURE OF AND ACCESS TO YOUR INFORMATION

Subject to applicable law, we may reveal your Personally Identifiable Information:

1) To unaffiliated third parties, attorneys, accountants, and advisors who provide the Company with assistance or advice or are under contract to perform services (collectively, “Service Providers”), and who are required to uphold our privacy policies;

2) To persons as permitted by appropriate law or regulation;

3) To law enforcement bodies, as part of a legal process, if otherwise constrained to do so by law or in connection with any government or self-regulatory organization request or investigation, to protect our property or in furtherance of an investigation regarding a breach of the website rules and policies, unauthorized access, or any other illegal activities; or

4) If you direct us to do so. In addition, if you choose to include your personally identifiable information when you create “events” using our tools, such information may be publicly available. Signing petitions, joining groups, or otherwise attaching your personally identifiable information to our initiatives; such information may be displayed but will not include your contact information.

8. LIMITATIONS OF LIABILITY

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from any negligence, or from fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by Bangladeshi law.

This document illustrates the General Terms for Oasis Services and does not conflict, in any case, with the service level terms and conditions prescribed by BTRC. Therefore, individual subscribers or corporates need to AGREE and SIGN the BTRC prescribed forms with BTRC vetted terms and conditions within the forms while taking any service, for example, Broadband Internet Service, IP Telephony Service, Vehicle Tracking Service, etc., each of which has separate forms to undertake and AGREE to avail the respective service.

9. CONSENT

Subject to your opt-out choices and all provisions contained in this notice, you hereby consent to the collection, processing, disclosure, and transfer by the Company of your information for the restricted situations described. Your consent shall be deemed to include your consent to the transfer of your personally identifiable information to authorities who may have different levels of legal privacy protection.

10. COOKIES

To ensure a better understanding of our user base, our website may use cookies to track information and usage behavior to bring better information and services, improve content and supervision, facilitate visitors, and generally enrich your online experience. We ensure the use of Cookie technology only to assemble cumulative data about your visits and not to obtain personal information.

11. INTELLECTUAL PROPERTY AND COPYRIGHT POLICY

By reading this notice, you agree to accept all copyright notices and restraints attached to any content accessed through the website. All information displayed, transmitted, or carried by the Company and its allied websites is copyright protected.

12. APPRAISAL AND QUALITY PERFECTION

Through the combined strength of all stakeholders, the Company believes in improving service quality. We may occasionally ask users to complete surveys about their experiences. Our surveys may ask for demographic information but will not request specific personal feelings. Information collected will be strictly used for evaluation and quality improvement purposes, including helping to customize user experiences. For user satisfaction, those giving feedback may be individually contacted for follow-up.

13. BREACH OF THE TERMS OF USE

If you fail to follow these Terms of Use, you may be sent an email regarding such failure. If your failure relates to any contribution or submission, the email may inform you why it has been rejected or edited and may include a warning.

If you are held to be in breach, your account(s) may be placed into pre-moderation or we may temporarily or permanently suspend your ability to log on.

If you post or send offensive or inappropriate content, or otherwise engage in disruptive behavior considered serious and/or repeated, we may use available information to prevent further incidents. This may include informing relevant third parties or authorities.

We reserve the right to delete any contribution, or take action against any account, at any time, for any reason.

14. TRADE MARKS

The “Oasis” logo is a registered trademark of Comilla Online.

15. CONTACT US

If you have questions regarding this notice, please contact us via e-mail at support@comillaonline.com.

16. GENERAL

1. Besides this document, subscribers of various services like broadband internet, IP telephony, and vehicle tracking have to sign BTRC prescribed forms with BTRC vetted terms and conditions within the forms.

2. We reserve the right to change these Terms of Use (and any other terms, conditions, and notices) under which this Website is offered. This version is effective as of November 2021.

3. If any part of these Terms is determined to be invalid or unenforceable, the invalid provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent, and the remainder shall continue in effect.

4. We reserve the right to freely assign, or otherwise transfer, any of our rights or obligations under these Terms to any third party at our discretion.

5. Any provision intended to come into, or continue in, force on or after termination shall remain in full force and effect.

6. We will not be in breach of any obligations (or otherwise liable for any failure or delay) if prevented, hindered, or delayed by any event beyond our reasonable control. The time for performance shall be extended accordingly.